FREE EXPRESS SHIPPING FOR ALL ORDERS ABOVE $145, ONLY $18.99 FOR BELOW $14. Free $30.00 At Sign Up

Canadas #1 Online Shatter Dispensary. Over 3,000 + Reviews

FREE EXPRESS SHIPPING FOR ALL ORDERS ABOVE $145, ONLY $18.99 FOR BELOW $145. Free $30.00 At Sign Up Canadas #1 Online Shatter Dispensary. Over 3,000 + Reviews

FAQ

Frequently Asked Question

Need help?

If you have any questions feel free to reach out. We are here to help! Email us at: [email protected]

Frequently Asked Questions

At the moment, our accepted payment method is limited to interac email e-transfer, which can be utilized if you have an online banking account. Payment guidelines will be furnished during the checkout process. After you’ve successfully placed your order, an invoice will be issued containing essential information such as the email address and the security question and answer necessary to complete your payment. It is important to make note of these details. Should you find yourself lacking any of this information, feel free to reach out to us via our online chat, providing your Order #, and we will be happy to provide assistance.

 
Upon the acceptance of your E-Transfer, we will initiate the processing of your order, and you will be provided with a tracking code. If your order is made prior to 11 am (PST) or 2 pm (EST), it will be shipped on the same day. Orders placed after this cut off time will be dispatched on the subsequent business day.
Taxes are already included in our prices.

Cheap Shatter Canada provides express post shipping for all orders. This service typically delivers packages within 1-3 business days to the majority of locations in Canada, as indicated by Canada Post’s advertised timeframes. Please note that the 1-3 business day delivery window (Monday-Friday) begins from the date when you receive your tracking code, not from the day you place your order. In certain instances, particularly if you live in a rural area or a smaller population city, it may take up to 4 business days. This is more commonly observed in provinces such as New Brunswick and Prince Edward Island.

Yes, if you would like to request a signature, please put “SIGNATURE REQUIRED” in your order notes during checkout.

While we strive to meet all order requests, there are instances where specific items in our inventory may be temporarily unavailable. In such situations, as customers have already completed their payments, cancelling and reissuing payments can be inconvenient. Therefore, we may choose to exercise the option of replacing an out-of-stock item with a comparable product of equal or higher value. If, for any reason, a suitable substitute is unavailable, we will issue a store credit as an alternative solution.

At Cheap Shatter Canada we are committed to providing our customers with top quality products. Unhappy with the quality of a product you received? Please reach out to let us know!

If you feel you have received a product that is not up to quality standards please provide the following details:

  • The order number that the product was received in
  • The name of the product
  • Details outlining the product quality issue
  • *Please ensure to include photos or a video of the product

Once we have these details, we will do our best to resolve any product quality issues with you as fast as possible.

*Please note: We DO NOT accept returns or offer exchanges.  However, in the event that you have received a product that is not up to quality standards, we will offer a discount on your next order.

If you’re unhappy with one of our products, please email our support team within 7 days from the delivery date and we will try our best to resolve the issue. Any orders older than 7 days cannot resolved.

Ordering

  1. Click the person icon in top right of site – click “Create an account”
  2. Fill out the form.
  3. Click Register.
  4. At this point you may place orders. Please note that you must be 18+ to place an order

Ordering is quick and easy.

  1. Visit the “Shop” page and review our products by clicking the product title.
  2. Point to a product and choose “ADD TO CART” and choose quantity.
  3. Click the “CART” or “VIEW CART” when you are done and review your order.
  4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
  5. Click “CHECKOUT” when ready.
  6. Review your billing details, shipping details and order details.
  7. Before placing your order. You need to read and accept our terms & conditions.
  8. Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to set up an ACCOUNT before you can order products.
  9. Check your email for a confirmation letter and next steps to issue an E-Transfer.
  10. Send your E-Transfer and make sure it was processed. We will then process and ship your order.

Rest assured that we take the utmost care in handling and securely sealing your order to safeguard both your purchase and your privacy. We utilize Canada Post for shipping to ensure that your order is sent discreetly and with the highest level of security. We guarantee the delivery of all orders, and in the rare event that an order goes missing, we will promptly dispatch a single replacement.

Currently, we only ship within Canada.

Once your E-Transfer is accepted, we will process your order and you will receive a tracking code. If your order is placed before 11am (PST), 2pm (EST), your order will ship the same day. Any orders placed after this cut off time will be shipped the following business day.

Upon placing an order, it is automatically placed on hold in our system for a period of 48 hours. Once we successfully receive your payment, the status of your order will transition to “processing.” Subsequently, it will be prepared for processing and shipped out on the subsequent business day, excluding weekends. For orders that progress to the processing stage over the weekend, they will be shipped on the following Monday, when the post office is operational. In the event that we do not receive your payment within 48 hours, our system will automatically delete the on-hold order.

Regrettably, our system does not permit order modifications or cancellations once an order has been placed. If you wish to cancel your order prior to making a payment, you can simply leave the order unpaid, and it will automatically cancel within a 48-hour timeframe.

Payments & Fees

  1. Go to your online banking and visit the E-Transfer section.
  2. Add our email and exact total price with taxes as seen on your invoice (and email with this info and our email address will be sent to you following your order).
  3. Submit the transfer.
  4. We will provide you with the answer for the security question you must fill in when sending your payment, for security. Please read the instructions at the bottom of the page after you check out.
  5. We offer guidelines on how to send an E-Transfer with your invoice. You will receive your shipment after the E-Transfer has been processed.

 

At this time, we exclusively accept payment through Interac email e-transfer. This payment method is accessible only to those with online banking accounts. Instructions for completing your payment will be made available during the checkout process. After you have successfully placed your order, an invoice will be issued, containing essential information such as the email address and the security question and answer necessary to finalize your payment. It is imperative that you make a note of these details. In case you find yourself missing any information, please do not hesitate to reach out to us via our online chat service, providing your Order #, and we will be more than happy to assist you.

FREE shipping for all orders above $145, $14.99 shipping for all other orders.

Your payment will usually be accepted within a few hours,  but please allow up to 24 hours as we often experience extremely busy days, where our team may take longer to accept your payment. 

Shipping & Handling

At Cheap Shatter Canada, we offer XpressPost shipping on all orders. Please note that this service usually arrives within 1-4 business days to most parts in Canada as advertised by Canada Post. The 1-3 business day (Monday-Friday) arrival time, is from the date you are sent your tracking code, not from the day your order is placed. In some cases if you reside in a rural area or small population city, it may take up to 4 business days. However, this is usually the case for provinces such as New Brunswick and Prince Edward Island.

If you sent your payment and your order went to processing, please allow until the follow business day to receive a tracking code. If your order is still on hold, that means we have not received your payment yet and your order has not been processed yet. Please message our live chat if you have not received a tracking code within 2 business days of paying for your order!

The tracking number sent to you  will typically show the expected delivery date of your package. When you are sent your tracking code, this does not necessarily mean the order has been dropped at Canada Post yet, but it does mean we have finished packing it and will drop it within a day. Please note that orders dropped at Canada Post on a Friday, may not have a working tracking code until the following Monday (Tuesday for long weekends) because Canada Post will not register it over the weekend. If you have any issues with your tracking code beyond this, please message our live chat and one of our representatives will look into it on your behalf. 

We offer full insurance for your order, meaning if it gets lost in transit we will replace your package. ONE REPLACEMENT PER ORDER. This usually never happens however we like to give our clients full confidence when purchasing at Hash Online Canada. Replacements will be in the form of credit, no refunds. We do not offer replacement packages on your order if the tracking number says delivered.

We have the option to generate a tracking number at our facility to ensure efficiency upon packaging and shipping out your order. This simply is for the convenience and you will see your tracking number update from this once we drop it off and have it scanned at the local post office. This update will usually update around 7:30 to 8pm PST, from there you will see updates as it starts to travel to your destination.

Canada Post may have accidentally delivered your package to the wrong address. Postal workers may occasionally drop packages at your neighbours’ homes or wrong mail box. Ask your neighbours if they saw it or simply look around their premises. You may also check the community mailbox.Postal workers may also have scanned a package as “successfully delivered” but it will actually arrive the next business day. Please allow a few extra business days to see if your package arrives.

From Canada Post: 

“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home. In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Canada Post may forget to scan a package occasionally.  This causes the order to appear as if it is not being processed. Most of our orders arrive within three business days of being sent your tracking code, however they may be delayed due to unforeseen circumstances, as they occasionally experience delays which are out of our control. If you have waited five or six business days and nothing has arrived, please contact us directly through chat and we will perform a trace for you with Canada Post.

Postal theft, lost orders and confiscated packages are minor issues in most areas, but are relatively common in Northwest Territories, Yukon, Nunavut, Northern Ontario, Northern Manitoba, Quebec, Dieppe & Saint John, NB and cities with a population of less than 2500. We recommend placing smaller orders if you are concerned about your order’s safety. Replacement packages or refunds are not available if orders are lost, stolen or confiscated. You will be placing the order at your own risk.

If a package is not able to be delivered due to an incorrect address provided by the customer, please update your shipping address immediately in order to reflect future orders. Please note we do not cover orders that are undelivered due to customer negligence.

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