CONTACT US

Email us at [email protected] or Message us via live chat

FREQUENTLY ASKED QUESTIONS

WHAT PAYMENT METHODS ARE ACCEPTED?

At present, our approved payment method is Interac email e-transfer. This service necessitates having an active online banking account. You will receive payment instructions via email following the checkout process. Once your order is placed, you will receive an invoice with comprehensive information, including the required email address, security question, and corresponding answer for completing the payment. It is crucial to accurately record these details. If any information is omitted, please feel free to get in touch with us via online chat, providing your Order #, and we will be delighted to guide you through the procedure.

WHAT HAPPENS AFTER I SEND MY E-TRANSFER PAYMENT?

Upon receiving your order and payment, we will promptly pack it on the SAME DAY, with the cutoff time set at 11 am PST or 2 pm EST. If your order is placed after this time, it will be packed and dispatched on the following business day and subsequently handed over to Canada Post on the same business day. It's important to note that business days refer to Monday through Friday. Shipping through Canada Post is conducted via express service, with a delivery timeframe of 1-4 business days. Please be aware that if you place an order on a Friday, it will not be dispatched until the following Monday, or Tuesday if it's a long weekend. Depending on the day of the week when you place your order, you can expect to receive it within 2-7 days. Orders placed earlier in the week generally have a quicker turnaround.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Upon receipt of your order and payment, we will prepare and pack your order on the subsequent business day. It will then be handed over to Canada Post on the same business day. Please be aware that business days are defined as Monday through Friday. Shipping through Canada Post is expedited, typically taking 1-4 business days for delivery. It's worth noting that if you place an order on a Friday, it will not be dispatched until the following Monday, or Tuesday in the case of a long weekend. The timeframe for receiving your order may vary from 2 to 7 days depending on the day of the week you place your order. Orders submitted earlier in the week tend to have a quicker turnaround.

HOW CAN I SETUP AND ACCOUNT?
  1. Click the person icon in top right of site – click “Create an account”
  2. Fill out the form.
  3. Click Register.
  4. At this point you may place orders. Please note that you must be 18+ to place an order
HOW CAN I ORDER PRODUCTS?

Ordering is quick and easy.

  1. Visit the “Shop” page and review our products by clicking the product title.
  2. Point to a product and choose “ADD TO CART” and choose quantity.
  3. Click the “CART” or “VIEW CART” when you are done and review your order.
  4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
  5. Click “CHECKOUT” when ready.
  6. Review your billing details, shipping details and order details.
  7. Before placing your order. You need to read and accept our terms & conditions.
  8. Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to set up an ACCOUNT before you can order products.
  9. Check your email for a confirmation letter and next steps to issue an E-Transfer.
  10. Send your E-Transfer and make sure it was processed. We will then process and ship your order.
IS THERE SECURITY WITH MY ORDER?

Rest assured that your order will be meticulously handled, carefully sealed to safeguard both your purchase and privacy. Utilizing Canada Post for shipping guarantees that your order will be dispatched discreetly and with the highest level of security.

HOW DO I SEND AN E-TRANSFER?
  1. Go to your online banking and visit the E-Transfer section.
  2. Add our email and exact total price with taxes as seen on your invoice (and email with this info and our email address will be sent to you following your order).
  3. Submit the transfer.
  4. We will provide you with the answer for the security question you must fill in when sending your payment, for security. Please read the instructions at the bottom of the page after you check out.
  5. We offer guidelines on how to send an E-Transfer with your invoice. You will receive your shipment after the E-Transfer has been processed.